Case Studies

This section contains case studies of community programs primarily from across North America. It includes a broad sampling of programs to offer a wide variety of approaches and tools used, locations, types of organizations and participants, activities being promoted and problems being addressed. Most of these case studies illustrate approaches that have worked. However, examples of potential pitfalls are also included to provide you with a realistic map of the terrain ahead.

We are actively looking for new case studies with measured impact results. Do you know of any that might make good additions to this site? Please let us know.

All the Case Studies and examples are described in the past tense, including programs that are still operating. If the program is still operating, the Case Study summary is written in the present tense.

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Landmark Case Study Power Smart Residential Behavioural Program  Environment

This program is a great example of applying the “loyalty group” approach to progressively engage participants in changing behaviours, using formative research to select target behaviours and design an effective strategy, monitoring impacts on an ongoing basis, and using a “control” group to substantiate program impacts. Because electricity and electricity conservation tend to be a low priority for many British Columbians, BC Hydro has connected energy conservation to the things that people care about through an opt-in loyalty model and a focus on story-telling, co-creation, challenges and individualized feedback. Regular communications repeatedly drive participants back to their Members’ Tool Box, which serves as a ‘hub’. Ultimately, the product mix is designed to increase participant engagement levels on three dimensions: affiliation, (“this is who I am”), resonance (“this is right for me”) and enjoyment (“I like this”). Designated a Landmark case study in 2011.

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Way to Save Burlington!  Environment

The Way to Save, Burlington! pilot program was a community-based approach to marketing energy efficiency. Unlike many other community-based energy efficiency programs, no new measures were offered and existing rebate levels were not enhanced. The pilot increased active participation in existing conservation programs among all customer segments: residential, commercial, and industrial.

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UBC Energy Reduction Challenge  Environment

This is a great model for generating enthusiasm among students for energy efficiency. To engage more students in energy conservation, UBC adapted a Facebook application called My Every Day Earth to create a point structure for participation that was in addition to the typical kWh meter readings. Users were able to gain points through activities such as: performing 11 actions they pledged to perform each day; creating short films to get their co-residents engaged and thinking about energy conservation; meeting with other students to discuss energy efficiency; and contacting their local politicians about energy efficiency.

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Boston’s Challenge for Sustainability  Environment

A Better City’s Challenge for Sustainability has engaged over 100 participating businesses and properties to develop and meet sustainability standards and practices, and to drive local innovation in energy efficiency. The program uses a combination of monthly information and networking meetings, Challenge Coordinators who provide technical and educational guidance one-on-one with participants, benchmarking, utility tracking, and goal setting.

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Rossland Energy Diet  Environment

This is a great example of a home energy efficiency retrofit incentive campaign for smalller communities. It achieved 257 energy efficiency assessments, or 22% of the single-family homes in Rossland. Of those households, 95%+  made some energy efficiency improvements and substantial reductions in energy consumption were achieved . One year later, the program was then extensively replicated within the FortisBC Electrical area and also BC Hydro Electrical areas. 

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