Case Studies

This section contains case studies of community programs primarily from across North America. It includes a broad sampling of programs to offer a wide variety of approaches and tools used, locations, types of organizations and participants, activities being promoted and problems being addressed. Most of these case studies illustrate approaches that have worked. However, examples of potential pitfalls are also included to provide you with a realistic map of the terrain ahead.

We are actively looking for new case studies with measured impact results. Do you know of any that might make good additions to this site? Please let us know.

All the Case Studies and examples are described in the past tense, including programs that are still operating. If the program is still operating, the Case Study summary is written in the present tense.

Are you looking for a particular topic? Please view Topic Resources.

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Landmark Case Study Opower’s Home Energy Report, Minnesota  Environment

This program is a great example of the use of ongoing individualized feedback and prompts, coupled with norm appeals. Opower helps individual utility companies to send customized home energy use feedback reports to their residential utility customers. The full-colour reports include a comparison with other similar households, offer tips and strategies to reduce energy use, and provide seasonal energy consumption information. A web portal offers personalized insights and tips, and tools for choosing an optimal energy rate plan. In addition, Opower offers utilities the opportunity to send text messages directly to customers to alert them when their energy consumption is high and offer ways to reduce it.

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Calgary’s Workshift  Environment

WORKshift is a Calgary regional initiative to promote, educate and accelerate the adoption of telecommuting. WORKshift works with businesses to implement telework programs for their employees.

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Landmark Case Study England’s Sustainable Travel Towns  Environment

This project demonstrates how a sustained transportation demand management program can have greater impact when coupled with infrastructure improvements. By investing £10M over a five-year period, three towns in England have decreased car use and increased sustainable modes of travel. This program was designated a Landmark case study in 2010.

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Landmark Case Study Bear Creek Safe Routes to School Program  EnvironmentHealthSafety

Here's a good illustration of how much and how quickly transportation habits can change through elementary school programs. Bear Creek is the recipient of the James L. Oberstar Safe Routes to School Award for 2008 awarded by the (U.S.) National Centre for Safe Routes to School, and was designated a Landmark case study by Tools of Change in 2009.

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Landmark Case Study Maryland & Virginia Telework  Environment

How can municipal and regional governments best promote telework? This case study highlights the telework program that originated in the Washington DC area in 1996, and the state-wide program that was subsequently established in the Commonwealth of Virginia. The later offers cost reimbursement (up to $35,000 per business), free personal assistance, and promotional “Telework Days.” Both programs help overcome key policy and adoption barriers, and both have impressive impact data.

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