Examples
Global Action Plan (GAP) participants were provided with information on both individual and group progress toward achieving the program's objectives. These objectives included diversion of waste from landfill, and reductions in the use of electricity, natural gas, water and transportation fuel. GAP also publicized the amount of money that participants saved through their actions, because cost savings was one factor that motivated people totake action.
JEEP provided feedback on progress toward its main goal - achieving a specific reduction in electricity usage.
Your Program
List your programs key measurable objectives (see "Planning Guide)".
1. 
Individual
Group
2.
Individual
Group
3.
Individual
Group
Also list the key factors that motivate people to do the activity. Feedback on these factors may be particularly relevant and inspiring to participants and those interested in becoming involved.
1.
Individual
Group
2.
Individual
Group
3.
Individual
Group
Check off those you can cost-effectively track on an individual basis and on a group basis.
Examples
JEEP, BC21 PowerSmart and the Green Community programs (see ReCAP, Guelph 2000, The Environment Network and Peterborough GreenUp) provided the installation of energy and water conservation devices, to ensure that the devices would actually be installed, and installed properly.
Sustainable Alberta provided feedback on its website, and through prizes awarded directly to participants. Some participating individuals also received prizes from their employers. A party at the close of the event also allowed individuals to celebrate their participation in the event.
Information on what each group member had done between meetings was sent by GAP's EcoTeams to a central and community database. There it was converted into resulting savings for each individual and fed back to the group at the end of the program.
Resource Alert for Canadians:
The EnerGuide for Houses Program provides a second home visit, including blower door test, that confirms the benefits of actions taken and ensures that they were completed correctly.
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A JEEP home visit team examines utility bills to determine potential cost savings available to homeowners. Future bills will provide individual feedback.
Your Program
Which items (if any) that you identified in step 1 would be practical to report back to individuals?
How might you provide this feedback?
Examples
Information on the collective accomplishments of all GAP EcoTeams was tabulated and distributed every three months in a newsletter to current and past participants. GAP also made use of newspapers, television, computer networks, and award systems within each community.
Quinte Regional Recycling provided positive feedback to its citizens through radio spots, video presentations on local television stations, newspaper articles, and a yearly waste-reduction calendar. These featured stories about citizens and local businesses who participated effectively in the Blue Box 2000 program and made a difference in their community through their composting or recycling efforts.
The ABC / Count Me In! programs provided group feedback to each participant by e-mail, along with links to further information and resources, and encouragement to report back on actions they had followed through on.
Sustainable Alberta provided community feedback through its website and the local media. A party at the close of the event also allowed the community to celebrate its participation in the event.
Tip: In general, stick to a few items to give community feedback.
Tip: For tips on feedback that people will be more likely to notice, remember and act on, see the Tool Vivid, Personalized Communication.
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JEEPs community feedback sign.
