Case Studies

This section contains case studies of community programs primarily from across North America. It includes a broad sampling of programs to offer a wide variety of approaches and tools used, locations, types of organizations and participants, activities being promoted and problems being addressed. Most of these case studies illustrate approaches that have worked. However, examples of potential pitfalls are also included to provide you with a realistic map of the terrain ahead.

We are actively looking for new case studies with measured impact results. Do you know of any that might make good additions to this site? Please let us know.

All the Case Studies and examples are described in the past tense, including programs that are still operating. If the program is still operating, the Case Study summary is written in the present tense.

Are you looking for a particular topic? Please view Topic Resources.

1  2  3  Next Button  Next Button
Sort by:
  Show  5  10  30

Landmark Case Study Energy Connect  Environment

Energy savings and occupant comfort can be achieved quickly and persistently in large, complex facilities when building operators and mechanics see energy savings as part of their job and are empowered to solve building performance issues. This program, called Energy Connect, demonstrates how inherently risk-adverse and cash-strapped hospitals with the primary mandate of patient care, can adopt a culture of conservation without adding any new resources. A package of five interventions, developed using a Design Thinking approach, were tested in healthcare living labs across six diverse healthcare facilities at the second largest health network in North America. Verified first year results show annual energy savings at three facilities from 3% to 12% attributable to Energy Connect. Preliminary unverified results in the other three facilities also show energy savings.

 MORE »

Landmark Case Study Brisbane's Active Schools Travel Program  EnvironmentHealthSafety

Showing a long-term commitment to travel behaviour change, Brisbane (Australia) City Council’s Active Schools Travel program was established in 2004 and by 2018 over 157 primary schools had participated in the program. Initially developed as a road safety program, it has evolved into an active travel program to ensure there a balanced approach to reducing traffic congestion and increasing physical activity levels. It now offers weekly active travel days, special events, maps, bike and scooter skills training and public transport orientation classes for students. There are competitions and rewards to incentivise individuals, classes and whole school populations, and opportunities to identify necessary infrastructure improvements. On average, the progam has achieved a 23% increase in active travel (mostly walking trips), corresponding to a 23% reduction in car trips. Designated a Landmark Case Study in 2018. 

 MORE »

NYSERDA Window Air Conditioning Pilot  Environment

This easily replicable pilot demonstrated how to use normative feedback and conservation tips to reduce window air-conditioning use among low- to moderate-income tenants of large multi-family buildings who do not pay their own utilities. Both the normative feedback and normative feedback combined with intrinsic priming resulted in significantly reduced electricity consumption compared to a control condition, with monthly electricity savings from 3% to 5%. There was a statistically significant persistence savings for 10 months post treatment for the normative feedback condition.

 MORE »

“Taking Off? Turn Us Off” Office Computer Pilot  Environment

This pilot program used personal communication, norms, commitments, and prompts to engage government employees to turn off both their computers and monitors at the end of the workday. A control group was included in the evaluation design. The results revealed significant increases in computer shutdown rates in two out of the three participating agencies (the third agency had a baseline shutdown rate of nearly 90%). The most impressive findings were for computer monitor shutdown rates which nearly doubled in all three agencies.

 MORE »

Columbus Ohio’s C-Pass Transit Pilot  Environment

The C-pass pilot program aims to alleviate the growing demand for parking in the downtown area by providing unlimited use of transit to employees working within downtown at no cost to themselves. The pilot provided transit passes to employees of five downtown employers during 2015-2016. The data from this pilot program was then analyzed and stakeholders within the SID decided to fund full scale implementation of this program to all 45,000 eligible workers working in the downtown area. This full scale implementation was branded Downtown C-pass,  began operating on June 1st, 2018, and will stay in place until December 31st, 2020. At that point the program will be analyzed again and further funding decisions will be made.

 MORE »

Cure Violence  Safety

Cure Violence shows it can be effective to treat violence using a health approach– i.e. to treat it as a contagion rather than as a problem of bad people. The intervention relies heavily on peer influencers and norm appeals. It has had multiple independent evaluations – all showing large statistically significant reductions in violence.

 MORE »

Landmark Case Study Chicago’s Go Program  EnvironmentHealth

Chicago’s Go Program is an Individualized Marketing program that helps residents walk, bike, ride transit, and use bike share more frequently, while driving alone less often. Compared with past Individualized Marketing efforts in other cities, the Go Programs have pushed the envelope of inclusive, accessible programming that serves a very broad range of Chicago neighborhoods - and the very high participation rates and positive post-program stakeholder input show that this effort paid off. Because of these successes, the Go Program can serve as a model for other communities looking to integrate equity and diversity in Transportation Demand Management programs. On average, 65% of post-program survey respondents report increased walking, biking, or transit usage because of the program. The program’s behavior-changing results led the City of Chicago to designate funding for additional neighborhoods in the future.

 MORE »

Landmark Case Study Fort Collins Efficiency Works (Neighborhoods).  Environment

In a pilot from the fall of 2015 to the fall of 2016, Fort Collins Utilities doubled enrollment rates, converted 44% of energy efficiency assessments to comprehensive upgrades, and doubled average project energy savings. In 2017, this pilot received both Landmark designation and the American Public Power Association Energy Innovator award. The pilot offered a streamlined, turn-key service for homeowners that overcame key barriers to participation such as lack of time to select and meet with contractors, too many complex technical scope of work decisions, homeowner distrust of contractor proposals, and concerns about paying for improvements. The campaign also used a propensity model to target the neighborhoods with the highest potential for saving, and then direct mail marketing to neighborhoods with the highest propensity to participate. This case study was designated Landmark in 2017.

 MORE »

Landmark Case Study Capitol Hill In Motion  EnvironmentHealth

Capitol Hill In Motion is a recent evolution of the individualized marketing approach used by King County, Washington State, USA. It illustrates how to further engage communities where most trips are already not drive-alone. With remarkably high signup rates, this campaign also delivered a solid 16% average reduction in drive-alone trips (surpassing the campaign goal and King County’s overall goal of a 10% reduction). 

 MORE »

Familles à énergie positive  Environment

France's multi-year "Familles à énergie positive" program uses peer support groups (eco-teams) to reduce residential energy and water consumption. During the 2014/2015 period, participants reported an average 12% reduction in energy consumption, saving 8,500,000 kWh overall. Between 2008 and 2016 it engaged 90,000 individuals in 36,908 participating households.

 MORE »
1  2  3  Next Button  Next Button
Sorted by:
  Show  5  10  30

Search the Case Studies

Click for Advanced Search »